You can check the status of your order by clicking Track Order on the Match Your Vibe page.

Once your order is placed, we will send you confirmation of your order details by SMS.

Again, once we dispatch your shipment, you will be notified via SMS.

Your tracking link may take up to 24 hours from shipping date to get activated.

In case of any unusual event which delays your order, you will receive an update from us.

If you can see your order has been placed on the My Orders page, don’t worry, you will receive a confirmation SMS soon.

Your order may have been received by someone else on your behalf.

If your address is a residential address, please check with your neighbor/security guard.

If your address is non-residential then please check with the reception team.

If you think that isn’t the case, please reach out to us via registered email id along with the order details.

We are unable to change the delivery address once the order has been placed. Please cancel the existing order and place a new order to change the delivery address.

Don’t worry, if you missed your delivery at the first attempt. There will be two more attempts by our delivery executive to deliver your order.

If the amount has been deducted from your bank or card, don’t worry; it will be refunded to the same account within 3-5 business days.

Meanwhile, please wait a while and try again, preferably using a different payment method.